Post by Rupa on Dec 5, 2023 8:25:46 GMT
Chatbots are generally easier and less expensive to develop and maintain than voicebots. Voicebots require more advanced technologies and skills, such as speech recognition and synthesis, which can increase the cost and complexity of the solution.
A reliable answer to these questions will allow you to consciously choose a chatbot or voicebot that will be best for your e-business.
Which solution to implement in your company?
Here’s an overview of the most popular chatbots and voicebots so you can make an informed and independent choice of the best solution for your e-commerce business.
Tidio Lyro (https://www.tidio.com/lyro/) – statistics released by Special Data the solution’s creators show that Lyro solves 70% of the problems reported by customers within seconds. So it’s worth trying out the solution, especially since the first 50 conversations can be done for free, even in the free plan. Tidio also offers rule-based chatbots that are not AI-assisted – these, however, require manual rule-setting and the user to enter optional responses himself.
Intercom Fin (https://www.intercom.com/fin) – based on GPT-4, the best conversational model from the makers of ChatGPT, is used to communicate with customers across almost all channels, such as email, live chat, phone and social media. It helps improve e-commerce customer service by automating frequent inquiries, personalizing messages and analyzing user behavior. Learning how to use this complex tool is relatively easy, thanks to Intercom’s extensive Academy and a brilliantly done help section, using a chatbot, of course. Intercom’s price depends on the plan and the number of users and starts at $39 per month per user. Unfortunately – it quickly increases with the number of features. Fin currently costs $0.99 per resolved case – a huge plus for Intercom’s developers that they only charge on successful calls.
Chatbot vs voicebot
Source: Intercom Fin (https://www.intercom.com/fin)
ChatBot Livechat (https://www.livechat.com/chatbot/) – is a solution that allows you to communicate with your customers via a chatbot with the option to switch to live chat, on your website or mobile app. It helps improve e-commerce customer service by providing quick and easy answers, sending proactive messages and automating frequent inquiries with chatbots
A reliable answer to these questions will allow you to consciously choose a chatbot or voicebot that will be best for your e-business.
Which solution to implement in your company?
Here’s an overview of the most popular chatbots and voicebots so you can make an informed and independent choice of the best solution for your e-commerce business.
Tidio Lyro (https://www.tidio.com/lyro/) – statistics released by Special Data the solution’s creators show that Lyro solves 70% of the problems reported by customers within seconds. So it’s worth trying out the solution, especially since the first 50 conversations can be done for free, even in the free plan. Tidio also offers rule-based chatbots that are not AI-assisted – these, however, require manual rule-setting and the user to enter optional responses himself.
Intercom Fin (https://www.intercom.com/fin) – based on GPT-4, the best conversational model from the makers of ChatGPT, is used to communicate with customers across almost all channels, such as email, live chat, phone and social media. It helps improve e-commerce customer service by automating frequent inquiries, personalizing messages and analyzing user behavior. Learning how to use this complex tool is relatively easy, thanks to Intercom’s extensive Academy and a brilliantly done help section, using a chatbot, of course. Intercom’s price depends on the plan and the number of users and starts at $39 per month per user. Unfortunately – it quickly increases with the number of features. Fin currently costs $0.99 per resolved case – a huge plus for Intercom’s developers that they only charge on successful calls.
Chatbot vs voicebot
Source: Intercom Fin (https://www.intercom.com/fin)
ChatBot Livechat (https://www.livechat.com/chatbot/) – is a solution that allows you to communicate with your customers via a chatbot with the option to switch to live chat, on your website or mobile app. It helps improve e-commerce customer service by providing quick and easy answers, sending proactive messages and automating frequent inquiries with chatbots
